Support & Legal

Open a ticket from the Help button on this site, or in the app under Support > Open a new ticket. Confirm the email we send so the ticket reaches the team, and expect a reply by email within two working days. Keep one ticket per issue: a second one for the same problem starts again at the back of the queue.

Step by step: Support, including the AI chat and what to attach.

In some release cycles, new features may arrive first in another language during the initial phase. Update the app and try again. If it persists, contact support.

The platform operates focused on security, transparency, and compliance, with continuous monitoring of requirements applicable to the digital asset sector. User eligibility and obligations depend on local jurisdiction. For legal or tax decisions, consulting a specialized professional is recommended.

Go to Profile > Account > Statement, select the desired period, and request the report. It will be sent to your registered email within 24h. The Account Report is useful for supporting asset and tax declarations.

Step by step: Account Statement.

Crypto tax rules vary by country. In many jurisdictions, you may need to report gains, losses, or income from crypto on your annual tax return, but exact rules, thresholds, and forms depend on where you live and your personal situation.

The Inkryptus app does not provide tax advice and does not automatically report information to tax authorities. You are responsible for understanding and complying with the tax obligations that apply to you.