En esta secciónTutorials

Support

En esta página

Support Channels & Contact

For all official support channels, social media, and contact information, see the Contact page.

How to get help

  1. 1

    Open ticket

    Go to Home > Support > Open a New Ticket.

  2. 2

    Track in the app

    Monitor your ticket status directly in the app at Home > Support > My Tickets.

  3. 3

    Follow up by email

    You can also monitor and reply through your registered email inbox.

  4. 4

    Attach evidence

    If the case requires screenshots, documents, or proof, send them in the same email thread.

Support, with the frequently asked questions
1/4
A ticket, from the support screen to the thread where the reply lands.

Ticket quality checklist

Always include as much information as possible when opening a ticket:

FieldWhen to include
Transaction ID (TXID/hash)Transfers, swap, withdrawal, or deposit issues
Problem descriptionWhat happened, expected behavior, current status
Attempted solutionWhat you already tried before contacting support
Date/time (with timezone)Always
Asset and networkAlways
EvidenceScreenshots, error messages, relevant account data (without sensitive info)

Example (deposit not received): include TXID, deposit address, sent asset/network, exact date/time, amount, and screenshot of the sending wallet or exchange.

Support & Legal FAQ

Questions about compliance, tax reporting, and account reports.

Contact & Social Media

Official channels, AI chat, and social media links.

Última actualización