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Deposits
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A deposit moves crypto you already hold into your account. Nothing is bought or converted on the way: your account has its own address on BNB Smart Chain, and what you send to that address is what arrives. The one choice that matters is the network, because the same coin exists on several and they do not connect.
New to this? How a deposit works covers the same ground with more room, and How to buy crypto is the page for somebody who holds none yet.
Generate your unique deposit address to receive supported assets from an external wallet or exchange.
- 1
Open deposit
In the app, tap Add Funds > Deposit Crypto.
- 2
Select asset
Choose the asset you want to receive (e.g., USDT, BTCB, INKY).
- 3
Copy address
Tap Copy Address or scan the QR code displayed.
- 4
Send from external source
In your external wallet or exchange, paste the address and select BNB Smart Chain (BEP20) as the network.
Sending from a wallet you hold the keys to? Read the note below about BNB first.
Check deposit status
Check the transaction status on the sending platform. BEP20 confirmations are usually fast but may take a few minutes.
Troubleshooting
Deposit not reflected after 24h
In some cases, deposits can take up to 24 hours. If it takes longer, contact support with all transaction details: TXID, asset, amount, and date/time.
Safety tips
- Always verify the first and last 5-6 characters of the destination address before confirming.
- Minimum deposit depends on the platform or provider used.
- When in doubt, send a small test transaction first.
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