Frequently Asked Questions

Inkryptus is a crypto solutions platform with a custodial digital wallet and integrated products. In a single app, users can store supported assets, add funds, buy and sell assets, access staking products, use the IBO program, and interact with on-chain utilities.

The operational model combines beginner-friendly usability with blockchain execution, prioritizing security, transparency, and operational compliance.

No. The focus is a wallet-first experience with built-in products, reducing technical friction for beginner and intermediate users.

At the moment, usage is through the official iOS and Android app.

Download the official app, tap Create Account / Sign Up, complete the requested data, validate the email code, create your password, and accept the terms. Registration is available only for users aged 18+.

Full walkthrough: go to Tutorials page.

On the login screen, use Forgot Password, enter your registered email, and follow the instructions sent. This flow helps with access recovery and account identification.

If it still does not work, contact support by email with account name, registered email, details, and a screenshot of the issue.

Full walkthrough: go to Tutorials page.

After login, tap your profile icon, go to Security, then Identity Verification. Submit a valid document and a clear selfie for validation.

KYC is a security layer for both the platform and the user.

Full walkthrough: go to Tutorials page.

Yes. Operations include in-app security checks, email verification for critical actions, and optional biometric login on supported devices (Face ID/Fingerprint).

Check that your app is updated. If the code does not arrive, contact support by email with account name, registered email, details, and a screenshot of the issue.

The standard timeline is up to 2 days. Verification is handled by a third-party provider. If it takes longer than 2 days, contact support with account name, email, details, and a screenshot.

Update the app and try again. If it still fails, contact support with account name, email, details, and a screenshot of the issue.

Full walkthrough: go to Tutorials page.

At the moment, these fields cannot be changed. After the full KYC implementation, this function will be released. Please wait for the update.

Inkryptus operates exclusively on BNB Smart Chain (BEP20). Sending assets through any other network may cause permanent fund loss.

Main supported assets include USDT, BTCB, ETH (on BNB Chain), INKY, CAKE, BSW, RDNT, and SHIB.

• USDT (Dollar Tether)
• BTCB (Bitcoin on BNB Chain)
• ETH (on BNB Chain)
• INKY
• CAKE
• BSW
• RDNT
• SHIB

The list may evolve over time, so always confirm in-app before transferring.

No. The asset must be supported by Inkryptus in addition to using the correct network. Unsupported tokens may not be credited.

Use Add Funds from Home or Wallet, select the asset, copy the address (or QR code), and send through BEP20.

Full walkthrough: go to Tutorials page.

No. At this time, in-app deposits are made with supported crypto assets.

In Wallet, you can view estimated balance, assets/products composition, transaction history, and active contracts.

Full walkthrough: go to Tutorials page.

Wait up to 24 hours. If it still does not reflect after that, contact support with all details.

Full walkthrough: go to Tutorials page.

If this is your first transfer, send a small test amount before moving larger funds.

Open the target asset and use Buy or Sell. Operations are asset-based, with fees and minimums displayed on the confirmation screen.

Full walkthrough: go to Tutorials page.

Open the asset, tap Send, paste the destination address, confirm BEP20, enter the amount, and validate with the email code.

Full walkthrough: go to Tutorials page.

Withdrawals usually do not take more than 24 hours. Confirm that the transaction is truly pending and that you validated the email code (every transaction sends a code to complete it).

If it is still pending, contact support with the details.

Full walkthrough: go to Tutorials page.

Not always. Some wallets/exchanges do not read INKY correctly. Strong recommendation: convert INKY to USDT before sending outside Inkryptus, and always confirm BEP20.

Some BEP20 wallets accept INKY (e.g., Coinbase Wallet, Trust Wallet, Binance Wallet). However, if the destination does not support INKY (e.g., Binance spot/trade), a reversal process may be required with the exchange. In this case, they usually ask for data to confirm the return address.

For Binance appeals: Tax ID is not applicable (Inkryptus does not provide one). Hash ID: use the TXID of the transaction on BNB Smart Chain. If Binance requests additional clarification, let us know exactly what they are asking for.

It can take up to 24 hours. If it takes longer, contact support with all details.

Full walkthrough: go to Tutorials page.

For transfers outside the platform, the hash appears in the asset details. For actions within the platform, you will see the transaction ID. If needed, contact support with the information.

Full walkthrough: go to Tutorials page.

Deleting the account without prior withdrawal may result in permanent loss of funds. Withdraw before closing the account.

Main products include USDT Pool, INKY Pool (flexible), fixed-term INKY Pools (6, 12, 24, and 36 months), CAKE Pool, and BSW Pool.

Go to Products or Stake, select a pool, tap Stake / Open a new contract, enter the amount, and confirm.

Full walkthrough: go to Tutorials page.

Harvest means claiming rewards without closing the main contract.

Update the app and try again. If it continues, contact support with all details.

Update the app, wait, and check if there is anything pending. If it continues, contact support with all details.

This usually happens due to staking. Go to Staking and cancel the contract to recover the funds.

Important: contract creation takes 1 cycle (24h). After that cycle, if there is no lock period, the contract can be canceled and the finalization takes one more cycle.

Full walkthrough: go to Tutorials page.

Fixed-term contracts follow each product's rule set and usually can only be closed after expiration. Always read contract terms before confirming.

IBO (Independent Business Owner) is Inkryptus' affiliate program. Participants activate their subscription, share referral links, and track network performance in the dashboard.

In the app, open IBO Program and activate/renew manually. The subscription is not automatic.

Full walkthrough: go to Tutorials page.

The invite link is inside the IBO Program. It offers additional benefits beyond a simple referral, and the 30-day trial is free to understand how it works.

To access the link, you must activate the IBO Program in the app.

The monthly subscription is US$24. To stop, simply do not renew in the next cycle.

Full walkthrough: go to Tutorials page.

Network size, daily profit, all-time profit, invite link, and network activity indicators.

You choose one side, set the INKY amount, check payout, and confirm via Play. Results are instant.

Full walkthrough: go to Tutorials page.

Yes. This feature is intended for users aged 18+. Play responsibly and only with amounts that match your risk profile.

Inkryptus applies operating fees according to the action performed (for example: withdraw, harvest, and conversion), plus specific rules for products such as staking and IBO. All applicable costs are displayed before confirmation.

• Usual transactional fee references on the platform: US$3 per applicable operation.
• IBO: monthly subscription reference of US$24.
• Staking: performance fee applied to effective profit, according to product rules.

Final values may vary by product, asset, and operational updates.

Yes. In the platform model, performance fees apply to effective profit, not to the principal amount invested.

No. Minimums and operating conditions may vary by asset/product. Always check in-app fields and warnings before confirming.

You can open a ticket in the in-app Support area, access the support page on the website, or email support@inkryptus.com.

Full walkthrough: go to Tutorials page.

This can happen when new features are being released; PT-BR is prioritized after testing. Update the app and try again. If it persists, contact support with details.

The platform follows security, transparency, and compliance practices, with continuous monitoring of regulatory requirements applicable to digital assets. User eligibility and obligations depend on local jurisdiction.

For legal or tax decisions, consulting a qualified professional is recommended.

Tax obligations depend on your country of residence. Consult a tax professional for your specific case.